Returns & Warranty

OUR COMMITMENT TO QUALITY AND FITMENT

At Prime Wear, we stand behind the premium performance parts we sell. We want you to be completely confident in your purchase, which is why we offer a straightforward return process and comprehensive warranty support for our customers.

7-Day Return Policy We accept returns within 7 days from the date your order is delivered. If you ordered the wrong part or need to make a change, you can return the item under the following conditions:

  • The item must be brand new, unused, and in its original, unopened packaging.

  • The part must not show any signs of installation, test-fitting, mounting, or modification.

  • All original hardware, manuals, and accessories must be included in the box.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).

Warranty Information We exclusively stock parts from trusted, industry-leading manufacturers. Warranty coverage varies depending on the specific part and brand you purchase.

  • Warranty Card Included: When your performance part is shipped, a physical Warranty Card will be included inside the package. Please keep this card in a safe place, as it is required to process any future warranty claims.

  • Coverage Terms: Manufacturer warranties generally cover defects in materials or workmanship. Warranties do not cover damage caused by improper installation, misuse, off-road/racing use, or normal wear and tear.

Non-Returnable Items For safety and quality control, the following items are strictly non-returnable once shipped:

  • Any part that has been installed, bolted on, or altered in any way.

  • Custom-made or special-order performance parts.

  • Electronic components, sensors, and tuning devices (e.g., ECUs, flash tuners) once the factory seal is broken.

How to Start a Return or Warranty Claim

  1. Contact our support team at support@primewearllc.com with your Order Number and a brief explanation of the issue.

  2. For warranty claims, please attach a clear photo of your part and the included Warranty Card.

  3. Our performance specialists will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions.