Refund policy

ORDER CANCELLATION POLICY Because we process and prepare high-ticket performance parts, our fulfillment system operates on strict timelines to ensure accuracy.

• 24-Hour Window: You may cancel your order and request a full refund only within the first 24 hours of placing it.

• After 24 Hours: Once 24 hours have passed, your order is finalized and locked into our dispatch system. No cancellations or immediate refunds can be authorized after this point, and the parcel will be shipped to your designated address as scheduled.

REFUND PROCESSING & DEDUCTIONS If you need to return an item after receiving it (must be within our 7-day return window), it must be shipped back to our facility for inspection.

• 1-Week Processing Time: Once your returned parcel safely reaches our warehouse, please allow up to 1 week (7 days) for our team to inspect the part and process your refund.

• Fees and Deductions: To maintain our premium quality control, returned items are not refunded at 100% of the purchase price. Your final refund will be issued after deducting applicable taxes, a standard restocking/processing charge, and the original shipping costs.

CONDITION OF RETURNED PARTS To be eligible for the refund, the part must remain brand new, unused, and in its original packaging with the Warranty Card included. Any part that shows signs of installation, test-fitting, missing hardware, or grease marks will be rejected, and no refund will be issued.

Need to initiate a return? Email our support team at support@primewearllc.com with your order number to receive your Return Merchandise Authorization (RMA) and shipping instructions.